Refund policy
Refund policy
Arrived damaged or not working? Tell us within 3 days of delivery and we'll refund your order.
When we refund
We give a refund if your item:
- arrives damaged, or
- doesn't work when you first use it,
and you report it to us within 3 days of delivery.
When we don't refund
- Change of mind: we don't offer refunds if you simply no longer want the item.
- Problems reported more than 3 days after delivery, unless covered by the Extended Warranty below.
- Damage caused by accidents, misuse or not following the instructions.
We don't offer replacements or exchanges.
How to request a refund
Email toyglowstore@outlook.com or use our contact form within 3 days of delivery. Please include:
- your order number,
- a short description of the problem, and
- a photo or short video showing the damage or fault.
Once we've reviewed your request, we'll email you to confirm. Approved refunds are paid back to your original payment method. Your bank or card provider may take a few business days to show the refund.
Extended Warranty (30 days)
If you bought the optional Extended Warranty, you're covered for longer: if your night light stops working under normal use within 30 days of delivery, contact us with your order number and a photo or video of the fault and we'll refund the night light. The warranty doesn't cover accidental damage, misuse or lost items.
Lost or damaged in transit
If you added Shipping Protection and your order is lost, stolen or damaged on its way to you, see our Shipping policy.
Questions
Any questions about refunds? Write to toyglowstore@outlook.com.